We want you to know what to expect when you rent a home from us, so we have created a leaflet and a video that highlights our commitments to you.
Here is a a video explaining a little bit more.
Important things to remember
It’s important to remember to update your driving licence with details of your new address, as well as arranging for post to go to your new home. You will need to tell your council and utility suppliers that you’ve moved, as well as the Department of Work and Pension, if appropriate.
This leaflet reviews the video and includes additional information that will benefit your tenancy in the future.
If you need to speak to someone about anything you watched in the video or that you read here, please give us a call on 0300 3300 900.
Our phone lines are open Monday – Thursday 8.30 am – 5.00 pm and Friday 8.30 am – 4.00 pm.
If you have an emergency outside of these hours, please call the same number, and you will be put through to our out-of-hours service.
You can also find a list of contact details here