We think it’s really important that you shape the services you receive from us. By using this page we are hoping you will share with us feedback on how you are feeling, how you think we are doing and so much more! We want you to use this page as the hub for your feedback. If you want to see anything featured or feel like anything is missing from this page please do email communications@havebury.com
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In April 2023, we asked for feedback on our voids service. We wanted to understand resident experience, as well as make recommendations on how we can improve the service.
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Last year, we asked for your help in shaping our repairs policy. You can find out more about the feedback you gave, and the new policy here.
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In March 2022, we asked for your feedback to help shape our pet policy. Here you see how your feedback has helped develop our new pet policy.
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In March 2022, we asked you to help us develop our support fund policy. You can find out more about the questions we asked and the policy here.
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Our customer experience team has been working hard over the past year to transform the way we deal with your complaints. Throughout 2022 we’ll be implementing some of those changes click here to see what they are
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A few months ago we asked you to help us develop our Anti-social Behaviour Policy. You can find the policy here.
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A few months ago we asked you to help us develop our Aids and Adaptations Policy. You can find the policy here.
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We asked you about cleaning in your communal areas.
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We asked for your feedback of our winter 2023 edition of Havebury News.
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We asked for your feedback for our spring 2023 edition of Havebury News.
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We asked for your feedback for our winter 2022 edition of Havebury News.
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We asked for your help in shaping our customer service standards.
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We asked for your help in shaping our repairs policy.
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We asked for your feedback for our spring 2022 edition of Havebury News.
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We asked our Shared owners and Leaseholders about how they wanted to communicate with us.
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We asked for your feedback for our winter 2021 edition of Havebury News.
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Here is what you told us to help us shape our decant policy
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We asked: do you feel confident that you can contact us when you need to?
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We asked you to review the content in Havebury News
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We asked again how you had been financially affected by Covid
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We asked you to give us feedback on our tenant facing communications
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