You can reach out to us during business hours on our social media pages, Facebook and Instagram. You can also take part in surveys and polls on our website via The Place.

myHavebury is accessible 24 hours a day, seven days a week. It allows you to manage your tenancy at the click of a button, whether you’re in the comfort of your own home or you’re on the go.

We may visit your community to do a smaller engagement event or survey which you may want to be involved in.

If you tell us you would like a home visit from one of our teams we can help facilitate this for you.

We produce our resident communications magazine, Havebury News, twice a year, in the summer and winter and this is delivered straight to your inbox or your door (depending on your preference). We also send out a monthly round up to all residents we have an email address for. If you need either of these in a different format please let our Communications team know communications@havebury.com

It is important to us that you have your say when it comes to how we deliver our services. This could be a feedback survey about a recent ASB case or a consultation about your community.

The TSMs are set questions: there are twelve ‘tenant perception’ (TP) questions we will ask you, and ten we will answer. The ones we answer relate to the number of health and safety checks we undertook and complaints and antisocial behaviour cases we handled.

These will allow you to see our performance and quality of services and how we manage our homes and neighbourhoods.

You can view our results here.

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right. It’s also great to hear from you when you are happy with something we have done. All complaints, comments and compliments help us continue to improve the services we provide you.

Find out more here

You can share feedback with us however you feel comfortable. Whether that be via email, in person or over the phone.

Following your feedback, we know you want to see us in your communities more and we are currently looking at different ways of building on what we have already achieved. We want to ensure that you can share your voice however you choose to, and this can be both online and in person. You can find out more below.

The Resident Experience Committee (REC) is a committee of the Board whose purpose is to ensure the customer voice is heard when strategic and operational matters, which may affect residents and other members of the community, are considered by the Board or its committees.

The committee is made up of residents, independent and Board members, who hold us accountable for our performance, whilst also ensuring we are doing what we say we will when it comes to providing services. You can find out more here.

There will be times where we have a specific issue or item we want your help with. This could be something you have a specific interest in or something you would like to feed into.

We are always on the look out for residents who care about where they live and are interested in working with us on improving their area/community.

Our grants fund benefits our wider communities, as well as our residents.

After a successful 2024, our 2025 Community Investment Grant applications are now open. You can find out more here.