Rents and service charges explained

Rents and service charges explained

We know you probably have some questions about your rent and service charges.

We’ve tried to include the answer to these in the rent and service charge statement we’ve sent you.

In previous years, residents told us that the booklets we sent out with our statements were confusing and included information that wasn’t relevant. This year, we used your feedback to shape our new statements. They are now personalised to you, and only contain information relating to your tenancy. We hope these improvements help.

We have also pulled together a variety of cost of living advice and support. You can find it here. 

Here are some frequently asked questions. If your question isn’t covered, please call our Income team on 0300 3300 900 and select options 3 and 2 or dial extension number 7843 when prompted.

  • I pay monthly – how is my direct debit calculated?

    There are 53 weeks in this financial year, which means your rent will be calculated a little differently. If you pay monthly, your direct debit is calculated by the weekly rent amount x 53 weeks divided by 12 months. This will cover you in months when there are five Mondays. You don’t need to do anything if you pay by direct debit – we will adjust the direct debit for you. 


  • I receive housing benefit, do I need to do anything?

    If you receive housing benefit from your local authority and they pay us directly for some, or all, of your rent, you do not need to do anything – we will notify your local authority of any changes directly. If you receive housing benefit and it is paid to you. You will need to contact your local authority to notify them of your rent increase.

Share with others