Publications, policies and statements

Publications, policies and statements

Here you will find information on our publications, policies and statements we have available.

Equality and Diversity

Equality and Diversity

We recognise that our tenants and staff come from many ethnic, religious, socio-economic and cultural backgrounds, and will vary in their health, experiences, beliefs, genders and sexualities.

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Modern Slavery

Modern Slavery

Slavery and human trafficking are a hidden blight in society. As a socially responsible business, Havebury has a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.

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Policies and Documents

Policies and Documents

Our legal policies and documents directly affect our residents or the neighbourhoods they live in. They are scrutinised regularly, with residents involved in the review of customer-related policies.

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Declarations of interest

Declarations of interest

It is incumbent upon Board members and employees to declare any interests that may have the potential to conflict with their duties and ‘declaration of interest’ is a standard agenda item at all our Board and Committee meetings.

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Value for money statement

Value for money statement

Click here to view our latest value for money statement

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Annual report

Annual report

Our 2020/2021 Annual Report is available to view here.

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Complaints handling code self-assessment

Complaints handling code self-assessment

Our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code

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Corporate NEWS

Our 2021-22 Annual Reports

These reports detail our performance over the previous financial year, 2021/22. Our chief executive, Andrew Smith says: “As we reach our 20th anniversary, there are many reasons to be optimistic. Our recovery from the...

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Corporate NEWS

Bank holiday

Although our office will be closed on Monday, you can still contact us on 0300 3300 900 and speak to our out-of-hours team. We will reopen on Tuesday 20 September at 8:30 am. You...

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