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Tayfen House
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Design and construction of 45 homes in Station Road, Isleham, Cambridgeshire
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Complaints and compliments
Tenants
Your involvement
Tenant Influence and Engagement
Complaints and compliments
Performance and Scrutiny Panel
Repairs and maintenance
Dealing with damp, mould and condensation
Fencing
Repairs
Permission for improvements and alterations
Payments, rent and service charges
Benefits information
Cost of living support
How to pay your rent
Rents and service charges explained
Your community
Allotments
Anti-social behaviour
Community Investment Grants
Estate rangers
Garages to rent
Grounds maintenance
Green living and recycling
Independent living
Reporting issues to us
Tayfen House
Managing your tenancy
Anti-social behaviour
Ending your tenancy
Find a home
Home contents insurance
Mutual exchange
Subletting
Pets in your home
Permission for improvements and alterations
Your safety
Asbestos
Electrical inspections
Fire safety
Gas and carbon monoxide
Lift and lifting equipment
Water hygiene
See how we are doing
Performance
Complaints Handling Self-Assessment
STAR satisfaction results
Complaints and compliments
Our annual report
Documents, forms and policies
Your personal data and privacy
Declarations of interest
Self-assessment of complaints
Corporate
See how we're doing
Performance
STAR Survey
Our annual report
Payment reporting statistics
Our Team
Board
Audit and Risk Committee
Executive Directors
Homes and Investment Committee
People, Remuneration and Nominations
Tenant Experience Committee
Our people
Current Vacancies
Publications, policies and statements
Your personal data and privacy
Documents, forms and policies
Declarations of interest
Modern slavery
Self-assessment of complaints
Our No PO No Payment policy
Gender Pay Gap Report (21-22)
Live tenders
Design and construction of 45 homes in Station Road, Isleham, Cambridgeshire
Home Ownership
Buildings insurance
Leaseholders
Shared ownership
Right to Acquire
Right to Buy
Contents Insurance
News
Join our team
Vacancies
Life at Havebury
Our people
About
Contact
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Documents, forms and policies
Documents, forms and policies
Below are details of our key documents. If you can’t find what you’re looking for, please get in touch with us.
Customer-related policies and documents
Aids and adaptations
Allocations and lettings
Anti-social behaviour
Anti-fraud, bribery and corruption
Asbestos management
Compensation
Complaints
Decanting
Domestic violence
Electrical inspections
Fencing Policy
Fire safety
Garage lettings and allocations
Health, safety and welfare
Income collection and debt recovery
Leasehold management
Modern slavery statement
Neighbourhood management
Pets
Property improvements and alterations
Rent setting and service charges
Repairs and maintenance
Safeguarding
Social media
Support fund
Tenancy
Tree management
Customer-related forms
Garage termination
Home purchase questionnaire
Mutual exchange
Notice to terminate tenancy
Notice to terminate tenancy (death of tenant)
Permission for improvements and alterations
Right to acquire application
Right to buy application
Strategies
Asset Management Strategy 2022-26
Communications Strategy 2021-23
Community Investment Strategy 2022-24
Corporate Plan 2021 – 26
Customer Strategy 2021-23
Equality, Diversity and Inclusion (EDI) Strategy 2022-24
Tenant Engagement Strategy 2021-23
Supported Strategy 2022-25
Reports
Annual Report 2021-22
Corporate Plan 2021 – 26
Financial Statements 2021-22
Health and Safety Annual Report 2021-22
Performance and Scrutiny Panel Reviews
Value for Money Statement 2021-22
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