Our newsletter will include business news, information about events, and updates about what’s going on in your community.
From upcoming community events to essential maintenance updates, this monthly round-up will ensure you stay connected, celebrate shared successes, and embrace what it means to be our resident.
If you would prefer to receive a paper copy of Havebury Highlights please let the communications team know by emailing communications@havebury.com
Our Annual Report
We publish our annual report, financial statements, and value for money statement every year. Our chief executive, Andrew Smith, says:
“I am pleased to present to you our annual report for the year 2023-24. This report provides an overview of our performance from 1 April 2023 to 31 March 2024, highlighting some of our achievements, challenges, and future plans. You, our residents, continue to be at the very heart of everything that we do and we look forward to the coming year.”
This short video provides an overview of our year. Read the full annual report.
We’ve been awarded the top consumer grade by the Regulator of Social Housing.
In the summer, the Regulator of Social Housing (RSH) carried out our regulatory inspection.
The RSH inspects housing providers like us every four years, to assess how well we’re delivering our regulatory requirements.
There are three key areas, with each being awarded a score between 1 and 4, with one being the highest.
Governance (G) – Assesses how well we’re run.
Viability (V) – Assesses how financially strong we are.
Consumer (C) – This is a new rating which assesses housing associations against the new consumer standards and it came into force on 1 April 2024. You can read more about these here. These standards strengthen the accountability for housing providers in delivering good quality homes and services. We were one of the first providers to have this included as part of the inspection.
Our regulatory grading was published on 25 September, and we are pleased to share that we maintained our G1/V2 ratings, and we were also awarded a C1.
Sustainability survey
In September, we asked you to complete our sustainability survey so we could understand what you think our priorities should be over the next few years.
Thank you to the 750 of you who completed the survey. Your feedback will help develop our first Sustainability Strategy. We are working alongside sustainability specialists, Encredible, to create this strategy and we look forward to sharing it with you early next year.
You can read our 2023/24 Environmental, Social, and Governance (ESG) Report here.
Our Tenant Satisfaction Measures (TSMs)
Keep your eyes peeled for more information coming soon!
Upcoming events
If you want to find out more about any of the above events, please email engagement@havebury.com |
