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Performance and scrutiny panel

Performance and scrutiny panel

Panel members independently review Havebury’s performance. Where any areas cause concern, they can commission a service review.

When a service review is required, data is collected through a variety of ways. These include surveys, interviews with employees, and focus groups with tenants. The panel then reviews the information gathered and makes recommendations for improvement where appropriate. Accepted recommendations then form an action plan for the future.

We regularly keep you up-to-date on our performance through Havebury News. You can also read the latest reports and minutes from our meetings below:

For more information about our scrutiny process, click here. If you’d like to join the panel, email feedback@havebury.com.

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints