When a service review is required, data is collected through a variety of ways. These include surveys, interviews with employees, and focus groups with tenants. The panel then reviews the information gathered and makes recommendations for improvement where appropriate. Accepted recommendations then form an action plan for the future.
We regularly keep you up-to-date on our performance through Havebury News. You can also read the latest reports and minutes from our meetings below:
- Contract Management Report
- Governance Structure Report
- Procurement Report
- Scrutiny of Fire Safety Policy
For more information about our scrutiny process, click here. If you’d like to join the panel, email feedback@havebury.com.
