Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs)

The TSMs are set questions: there are twelve 'tenant perception' (TP) questions we will ask you, and ten we will answer. The ones we answer relate to the number of health and safety checks we undertook and complaints and antisocial behaviour cases we handled.

These will allow you to see our performance and quality of services and how we manage our homes and neighbourhoods.

We just submitted our first full year of TSM data to our regulator. Over the coming months, we’ll share a full overview of the results on our website and social media channels.

You can see our latest results here.

Rented homes (June 2024)

So far, we have surveyed 185 residents

TSM resident key

Shared owners (June 2024)

So far, we have surveyed 18 shared owners.

TSM SO key

You can see the previous months results below.

Please click one of the drop-downs below to see our results for last year.

  • Rented homes 2023 - 2024

    Rented homes (April 2023 – March 2024)

    During 2023/24 we surveyed 606 residents.

    TSM resident key

    Rented homes (April 2023 – February 2024)

    So far, we have surveyed 605 residents.

    TSM resident key

    Rented homes (April 2023 – January 2024)

    So far, we have surveyed 550 residents.

    TSM resident key

    Rented homes (April 2023 – December 2023)

    So far, we have surveyed 508 residents.

    TSM resident key

    _TSMs for website RESIDENT April - December 2023

    Rented homes (April 2023 – November 2023)

    So far, we have surveyed 401 residents.

    TSM resident key

    TSMs for website RESIDENT April 2023 - ONovemnber 2023

     

    Rented homes (April 2023 – October 2023)

    So far, we have surveyed 395 residents.

    TSM resident key

    Rented homes (April 2023 – September 2023)

    So far, we have surveyed 346 residents.

    TSM resident key

    TSMs for website RESIDENT April - September 2023

    Rented homes (April 2023 – August 2023)

    So far, we have surveyed 284 residents.

    TSM resident key

    TSMs for website RESIDENT April - August 2023

    Rented homes (April 2023 – July 2023)

    So far, we have surveyed 221 residents.

    TSM resident key

    TSMs for website RESIDENT June to July 2023

    Rented homes (April 2023 – June 2023)

    So far, we have surveyed 196 residents.

    TSM resident key

    TSMs for website RESIDENT May to June 2023

    Rented homes (April 2023 – May 2023)

    Between April and May, we surveyed 153 residents.

    TSM resident key

    TSMs for website RESIDENT April to May 2023 v2

     

  • Shared owners 2023 - 2024

    Shared owners (April 2023 – March 2024)

    During 2023/24 we surveyed 59 shared owners.

    TSM SO key

    Shared owners (April 2023 – February 2024)

    So far, we have surveyed 58 shared owners.

    TSM SO key

    Shared owners (April 2023 – January 2024)

    So far, we have surveyed 57 shared owners.

    TSM SO key

    Shared owners (April 2023 – December 2023)

    So far, we have surveyed 52 shared owners.

    TSM SO key

    TSMs for website SHARED OWNER April to December 2023

    Shared owners (April 2023 – November 2023)

    So far, we have surveyed 43 shared owners.

    TSM SO key

    Shared owners (April 2023 – October 2023)

    So far, we have surveyed 41 shared owners.

    TSM SO key

    Shared owners (April 2023 – September 2023)

    So far, we have surveyed 36 shared owners.

    TSM SO key

    _TSMs for website SHARED OWNER April to September 2023

    Shared owners (April 2023 – August 2023)

    So far, we have surveyed 29 shared owners.

    TSM SO key

    _TSMs for website SHARED OWNER April to August 2023

    Shared owners (April 2023 – July 2023)

    So far, we have surveyed 21 shared owners.

    TSM SO key

    TSMs for website SHARED OWNER june to july 2023

    Shared owners (April 2023 – June 2023)

    So far, we have surveyed 20 shared owners.

    TSM SO key

    TSMs for website SHARED OWNER May to June 2023

    Shared owners (April 2023 – May 2023)

    Between April and May we surveyed 15 shared owners.

    TSM SO key

    TSMs for website SHARED OWNER April to May 2023 (1)


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