Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs)

The TSMs are set questions: there are twelve 'tenant perception' (TP) questions we will ask you, and ten we will answer. The ones we answer relate to the number of health and safety checks we undertook and complaints and antisocial behaviour cases we handled.

These will allow you to see our performance and quality of services and how we manage our homes and neighbourhoods.

You can see our latest results here.

Rented homes (April 2023 – January 2024)

So far, we have surveyed 550 residents.

TSM resident key

Shared owners (April 2023 – January 2024)

So far, we have surveyed 58 shared owners.

TSM SO key

Please click one of the drop-downs below to see our results for previous months.


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