Gas and carbon monoxide

Gas and carbon monoxide

We will service and carry out an annual gas safety check on your boiler and visual inspection on your appliances.

Why it matters

As your landlord, this is a legal requirement for us, but we do this to ensure this is safe, as well as less likely to break down.

It’s important you allow us, or our contractor in to undertake this work.

What we do

We will contact you to let you know a service is due two months before the expiry of the gas safety check, and our contractor will contact you to make the appointment.

If this appointment doesn’t suit you, there will be contact details on the letter, to arrange a more convenient appointment.

At the gas safety check, the Gas Safe engineer will:

  • Do a thorough test of gas appliances, making sure they’re in good order and secure.
  • Make sure any chimneys and flues are working as they should be.
  • Inspect and test pipework to make sure it’s safe

What you need to do

You need to give us access to your home, to allow us to undertake this check. If you don’t do this, we may go to court to get an order, which allows us access to do this.

There will be contact details on the letter if the appointment you’re given doesn’t suit you.

You’ll also contact us if you have any concerns about gas safety, and you won’t try and undertake repairs on these yourself.

If you think you can smell gas or fumes:

  • turn off the gas at the meter
  • open windows
  • put out naked flames
  • don’t use electrical switches
  • call us on 0300 3300 900 or Cadent on 0800 111 999

If you want to install a new gas appliance in your home, you’ll contact us first.

If you have any queries or concerns about gas safety or servicing, call us on 0300 3300 900.

Carbon monoxide

Why it matters

Carbon monoxide is a gas which is highly poisonous to both people and animals. It is difficult to recognise because it has no colour, smell, or taste.

What we do

All our homes have gas connections which are fitted with carbon monoxide detectors. They will make a sound if the gas is detected.

If the detector in your property starts sounding, or you experience drowsiness, headaches, nausea, or chest pains when using a gas appliance, call us immediately on 0300 3300 900.

You will be asked to:

  • turn off and make safe the appliance causing the problem, as well as any other gas appliances
  • open the windows
  • leave the property
  • contact a doctor and mention the possibility of carbon monoxide poisoning

We will contact our gas contractor to attend to your home as an emergency.

What you need to do

Give us access into your home so we can undertake gas safety checks, and get in contact with us if you have any concerns.

We recommend you test your alarms weekly by pressing the test button on the alarm.

If for any reason it does not sound or the yellow fault light appears, let our us know on 0300 33 00 900

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