Why it matters
As your landlord, this is a legal requirement for us, but we do this to ensure this is safe, as well as less likely to break down.
It’s important you allow us, or our contractor in to undertake this work.
What we do
We will contact you to let you know a service is due two months before the expiry of the gas safety check, and our contractor will contact you to make the appointment.
If this appointment doesn’t suit you, there will be contact details on the letter to arrange a more convenient appointment.
At the gas safety check, the Gas Safe engineer will:
- Do a thorough test of gas appliances, making sure they’re in good order and secure.
- Make sure any chimneys and flues are working as they should be.
- Inspect and test pipework to make sure it’s safe
- Carry out a ‘gas tightness test’ at the gas meter to confirm there are no faults or that no gas is escaping from the pipework
- Carry out checks on your smoke, heat and carbon monoxide alarms to ensure they are working properly
- If you have a gas cooker, the engineer will visually inspect it to ensure it’s installed and operating correctly.
What you need to do
You need to give us access to your home to allow us to undertake this check. If you don’t do this, we may go to court to get an order, which allows us access to do this. We also ask that someone over the age of 18 is at home during the visit and that there is clear access to the following:
- The gas meter
- Gas meter control tap
- All gas/oil/solid fuel appliances such as the boiler
- Fire and/or cooker
- All smoke, heat and/or carbon monoxide alarms.
If you have a pay-as-you-go meter, please ensure that there is credit available for the checks to be carried out, if not, we will cap the meter and arrange for our contractor to return when you have credit.
You can also contact us if you have any concerns about gas safety. Please don’t undertake repairs on these yourself. If you need any assistance regarding maintaining your credit, we may be able to support you, or you can take a look at Ofgem’s website here.
If you think you can smell gas or fumes:
- turn off the gas at the meter
- open windows
- put out naked flames
- don’t use electrical switches
- call us on 0300 3300 900 or Cadent on 0800 111 999
If you want to install a new gas appliance in your home, you’ll need to contact us first.
If you have any queries or concerns about gas safety or servicing, call us on 0300 3300 900 entering extension number 7318 when prompted.
Carbon monoxide
Why it matters
Carbon monoxide is a highly poisonous gas to both people and animals. It is difficult to recognise because it has no colour, smell, or taste.
What we do
All our homes have gas connections fitted with carbon monoxide detectors. They will make a sound if the gas is detected.
If the detector in your property starts sounding, or you experience drowsiness, headaches, nausea, or chest pains when using a gas appliance, call us immediately on 0300 3300 900.
You will be asked to:
- turn off and make safe the appliance causing the problem, as well as any other gas appliances
- open the windows
- leave the property
- contact a doctor and mention the possibility of carbon monoxide poisoning
We will contact our gas contractor to attend to your home as an emergency.
What you need to do
Give us access to your home so we can undertake gas safety checks, and get in contact with us if you have any concerns.
We recommend you test your alarms weekly by pressing the test button on the alarm.
If for any reason it does not sound or the yellow fault light appears, let us know on 0300 33 00 900 entering extension number 7318 when prompted.