Below, we have listed all of the things we’re currently, or will be doing, so you can pick the level of engagement that is right for you. It also explains how we’ll feed that information back to you.
We understand that not everyone wants to engage with us on a regular basis, and that’s fine. But we hope we’ve made it more accessible and easier to identify the best way, for when you do.
Our approach to engagement is quite simple:
We will listen to your voice however you choose to share it with us. We will use your comments to make our services better. We will tell you where we’ve done this using plain and simple language, in a timely way. Where we haven’t used your feedback, we’ll explain why.
For more information or to express your interest in engaging with us, please call 0300 3300 900 or email firstname.lastname@example.org.
You can also view our Tenant Influence and Engagement booklet.
Estate inspections 2024
We want you to enjoy living in a safe, secure, and well-maintained community. That is one reason we conduct estate inspections in our neighbourhoods.
Estate inspections are carried out by an estate ranger, a neighbourhood housing officer, and other members of our team, and we’d also like you to be a part of these. During these inspections, we will work with you to identify any issues your community may have, such as fly-tips, anti-social behaviour or grounds maintenance issues. We will then agree on an action plan and timeframe to resolve these.
Your input and feedback about where you live is really important, so please get involved if you can.
We ensure you’re given the date and time well in advance so you can participate in your local inspection. If you live in the area, we’ll contact you directly via email and SMS text in the weeks leading up to the inspection.
You can find the full timetable for 2024 below.