The Place

Welcome to The Place. You can use this page to enter competitions, complete polls and survey's and tell us what really matters to you!

We think it’s really important that you shape the services you receive from us. By using this page we are hoping you will share with us feedback on how you are feeling, how you think we are doing and so much more! We want you to use this page as the hub for your feedback. If you want to see anything featured or feel like anything is missing from this page please do email communications@havebury.com

 

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Have your say

Let us know if you think we should support the Community Investment Grant application from Bury St Edmunds Rugby Club.

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You said... We did...

voids standard consultation - The Place

Voids standard consultation April 2023

In April 2023, we asked for feedback on our voids service. We wanted to understand resident experience, as well as make recommendations on how we can improve the service.

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repairs policy consultation - The Place

Repairs policy consultation October 2022

Last year, we asked for your help in shaping our repairs policy. You can find out more about the feedback you gave, and the new policy here.

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pet policy - The Place

Pet policy consultation March 2022

In March 2022, we asked for your feedback to help shape our pet policy. Here you see how your feedback has helped develop our new pet policy.

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Support fund policy - The Place (1)

Support fund policy consultation March 2022

In March 2022, we asked you to help us develop our support fund policy. You can find out more about the questions we asked and the policy here.

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Complaints and compliments you said we did The Place (1)

Complaints - December 2021

Our customer experience team has been working hard over the past year to transform the way we deal with your complaints. Throughout 2022 we’ll be implementing some of those changes click here to see what they are

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Anti social behaviour policy update

Anti-social behaviour policy consultation September 2021

A few months ago we asked you to help us develop our Anti-social Behaviour Policy. You can find the policy here.

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Tenant Engagement - blog image

Aids and adaptations policy consultation September 2021

A few months ago we asked you to help us develop our Aids and Adaptations Policy. You can find the policy here.

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Survey Results

Havebury News feedback - Winter 2023

We asked for your feedback of our winter 2023 edition of Havebury News.

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_Havebury News - blog post

Havebury News Feedback - Spring 2023

We asked for your feedback for our spring 2023 edition of Havebury News.

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Havebury News Feedback - winter 2022

We asked for your feedback for our winter 2022 edition of Havebury News.

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Customer Service consultation survey - website blog

Customer service consultation - November 2022

We asked for your help in shaping our customer service standards.

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Repairs consultation - October 2022

We asked for your help in shaping our repairs policy.

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Havebury News Feedback - spring 2022

We asked for your feedback for our spring 2022 edition of Havebury News.

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Shared owners and Leaseholders consultation - January 2022

We asked our Shared owners and Leaseholders about how they wanted to communicate with us.

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_Havebury News Winter feedback v2

Havebury News Feedback - winter 2021

We asked for your feedback for our winter 2021 edition of Havebury News.

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Decant Policy The Place Image

Decant Policy Consultation - September 2021

Here is what you told us to help us shape our decant policy

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Service delivery - website

Service Delivery Survey - September 2021

We asked: do you feel confident that you can contact us when you need to?

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Havebury News Feedback - spring 2021

We asked you to review the content in Havebury News

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Tenant Engagement Survey - January 2021

We asked you if you wanted to engage with us

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Furlough Survey - December 2020

We asked again how you had been financially affected by Covid

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Furlough Survey - April 2020

We asked how you had been financially affected by Covid

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Communications Survey - October 2020

We asked you to give us feedback on our tenant facing communications

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