See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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STAR satisfaction results
Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire, which asks six standard questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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Tenants NEWS
Meet our domestic abuse champions
In the spring 2023 edition of Havebury News, we set out how we were working to become Domestic Abuse Housing Alliance (DAHA) accredited. This is the only UK benchmark for how housing providers should respond to domestic abuse.
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National Social Housing Safety & Compliance Week 2023
This week is National Social Housing Safety & Compliance Week. Now in its third year, this week will see the launch of a new movement, ‘Together for Safety’.
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