See how we are doing

See how we are doing

You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.

Performance

Performance

Every month, we publish our performance from the previous month. Take a look here

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Complaints handling self assessment

Complaints handling self assessment

Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code

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STAR satisfaction results

STAR satisfaction results

Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire, which asks six standard questions about how you think we are doing.

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Complaints and compliments

Complaints and compliments

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.

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Our annual report

Our annual report

These reports detail our performance over the previous financial year.

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Tenants NEWS

Meet our domestic abuse champions

In the spring 2023 edition of Havebury News, we set out how we were working to become Domestic Abuse Housing Alliance (DAHA) accredited. This is the only UK benchmark for how housing providers should respond to domestic abuse.

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General News NEWS

National Social Housing Safety & Compliance Week 2023

This week is National Social Housing Safety & Compliance Week. Now in its third year, this week will see the launch of a new movement, ‘Together for Safety’.

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