See how we are doing

See how we are doing

You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.

Performance

Performance

Every month, we publish our performance from the previous month. Take a look here

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Complaints handling self assessment

Complaints handling self assessment

Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code

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STAR satisfaction results

STAR satisfaction results

Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire, which asks six standard questions about how you think we are doing.

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Complaints and compliments

Complaints and compliments

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.

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Our annual report

Our annual report

These reports detail our performance over the previous financial year.

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Corporate NEWS

Our 2021-22 Annual Reports

These reports detail our performance over the previous financial year, 2021/22. Our chief executive, Andrew Smith says: “As we reach our 20th anniversary, there are many reasons to be optimistic. Our recovery from the...

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General News NEWS

Five new apprentices join the Repairs team

They will all work alongside our technicians, as their mentors, whilst studying at West Suffolk College to gain their qualifications. Brad-Lee’s course will see him gain a level 3 in plumbing. He will become...

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