See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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STAR satisfaction results
Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire, which asks six standard questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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General News NEWS
Domestic Abuse Housing Alliance (DAHA)
DAHA accreditation is the UK benchmark for how housing providers should respond to domestic abuse in the UK. It is the only project in the UK offering domestic abuse accreditation for the housing sector.
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Havebury Academy for Residents
Are you over 18? Do you rent one of our homes, or are you a shared owner? We have created a new Havebury Academy for Residents (Academy). The Academy is intended to ensure that our residents are ready and fully prepared to apply for positions on our Board and Tenant Experience Committee, as they become available.
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