See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Monthly performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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Tenant Satisfaction Measures (TSMs)
The TSMs are set questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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Performance and Scrutiny Panel
This panel independently reviews our performance and commissions service reviews if they see fit.
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The Regulator of Social Housing’s new Consumer Standards
On 29 February 2024, the Regulator of Social Housing (RSH), published new standards for social housing landlords. These are designed to protect residents and improve the service they receive and came into force from 1 April.
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Your rights as a resident
We have created a page that sets out key information you need to know about your rights as a resident and our responsibilities as your landlord.
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