See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Monthly performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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Tenant Satisfaction Measures (TSMs)
The TSMs are set questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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Performance and Scrutiny Panel
This panel independently reviews our performance and commissions service reviews if they see fit.
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The launch of our first Sustainability Strategy
We’re pleased to launch our first Sustainability Strategy for 2025-26
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The Government’s Warm Homes: Social Housing Fund Wave 3
We’re delighted to have been offered £3.4m from the Government’s Warm Homes: Social Housing Fund Wave 3.
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