See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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STAR satisfaction results
Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire, which asks six standard questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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Corporate NEWS
Join our Board as a tenant member!
Do you live in one of our homes and are willing to share your experience of being a resident to help us be the best landlord we can?
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Meet Danielle
In March 2022, Danielle, her husband, and their three daughters moved into their new home in Chettisham, Ely.
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