See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Monthly performance
Every month, we publish our performance from the previous month. Take a look here
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Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
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Tenant Satisfaction Measures (TSMs)
The TSMs are set questions about how you think we are doing.
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Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
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Performance and Scrutiny Panel
This panel independently reviews our performance and commissions service reviews if they see fit.
Read MoreCommunity NEWS
We have achieved accreditation with the Domestic Abuse Housing Alliance (DAHA)
We are thrilled to announce that we have successfully achieved accreditation with the Domestic Abuse Housing Alliance (DAHA). This is a significant milestone for us and a testament to our commitment to providing safe and effective responses to domestic abuse.
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Starts At Home Day 2024
Starts at Home Day is a chance to celebrate the positive impact of supported housing on our communities across the country and ensure it is recognised as an invaluable part of the housing, health, social care, and criminal justice systems.
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