See how we are doing
You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.
Monthly performance
Every month, we publish our performance from the previous month. Take a look here
Read More
Complaints handling self assessment
Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code
Read More
Tenant Satisfaction Measures (TSMs)
The TSMs are set questions about how you think we are doing.
Read More
Complaints and compliments
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.
Read More
Performance and Scrutiny Panel
This panel independently reviews our performance and commissions service reviews if they see fit.
Read MoreTenants NEWS
Our new Resident Voice team
As part of our new Resident Voice strategy, we’re evolving the service we provide to you.
Read full articleCommunity NEWS
The Men’s Shed – Haverhill
"A bunch of mates you just haven't met yet".
Read full article