See how we are doing

See how we are doing

You can use this page to see how we are doing inline with key performance indicators as well as find out ways you can get involved.

Monthly performance

Monthly performance

Every month, we publish our performance from the previous month. Take a look here

Read More
Complaints handling self assessment

Complaints handling self assessment

Click here to view our self-assessment against the Housing Ombudsman Service’s new Complaints Handling Code

Read More
Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs)

The TSMs are set questions about how you think we are doing.

Read More
Complaints and compliments

Complaints and compliments

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know so we can put things right.

Read More
Our annual report

Our annual report

These reports detail our performance over the previous financial year.

Read More
Performance and Scrutiny Panel

Performance and Scrutiny Panel

This panel independently reviews our performance and commissions service reviews if they see fit.

Read More

Tenants NEWS

Our servicing contract

We’re pleased to announce that from 1 August 2024, Liberty Group will be working alongside us to deliver our servicing, repairs and installation contract.

Read full article

General News NEWS

Team training – Friday 28 June 2024

On Friday 28 June, our Neighbourhood and Estates team are training and won’t be available to take any incoming calls or emails on this day. The usual service will resume on Monday 1 July 2024.

Read full article