Emergency repair – 24 hours
This includes loss of electricity/gas, uncontrollable water leak, loss of hot water where there is no alternative, and dangerous structural issues.
Please note, the total loss of heating will be treated as an emergency repair and responded to within 24 hours between 1 October – 31 March. Outside of these times, it will be responded to within 48 hours.
Damp and Mould – 10 working days
You can find out more about our process to tackle damp and mould concerns here.
Day-to-day repairs – within 28 working days
Our technician will confirm if any follow-on appointment is required after their initial visit.
Planned repairs – up to 12 months
This includes fencing, concreting, and replastering.