If you need to report a repair, the quickest way is to log it via myHavebury.
Alternatively, you can contact our Repairs team by calling 0300 3300 900 or emailing repairs@havebury.com
You can report emergency repairs by calling 0300 3300 900. You can do this any time of the day or night.
For our rented homes, we are responsible for health and safety checks – for example, servicing your gas boilers and central heating systems, electrical wiring and testing, and fitting smoke alarms.
For both rented and shared owner communal areas, we are responsible for repairs and maintenance works. In some cases, these may be covered by a service charge.
We’ll also fix repairs that are due to the general wear and tear of materials that we’ve installed, such as:
Please note that when carrying out repairs, we try our hardest to use like-for-like materials. However, if certain materials have been discontinued, we cannot guarantee this. For example, if your cupboard door is damaged, we may be unable to replace it with a door that matches the rest of your kitchen.
As kitchens are replaced, we collect any spare materials that we can reuse for future repairs. This means that if we have to replace something that doesn’t match the rest of your kitchen or bathroom, there may be a chance that a like-for-like material will become available in the future. Although this is not guaranteed, we will try our best and contact you to arrange an appointment to swap the materials if we can.
An emergency repair is something that could affect your health and safety or cause significant damage to your home.
To fix the immediate problem, we may carry out a temporary repair to make it safe, then return at a later date to fix this problem fully.
Examples of emergency repairs include:
Reporting an emergency
To report an emergency, please contact us on 0300 3300 900, any time of the day or night.
If you report a repair as an emergency, and when our team attends, they conclude that it’s not, you will be charged a £125 call-out charge.
You are responsible for:
A rechargeable repair is a repair that we’ve carried out, that is not due to general wear and tear. For example:
Recharge costs
Below you can see how much we charge for each repair. Please note, we’ll confirm the amount you will need to pay before any work is carried out. Our minimum call-out fee is £125.00*
| Doors and Locks | Cost including materials and fitting |
| Gain access | £159 |
| Gain access and change locks | £192 |
| Board up window/door to make safe (per sq m) | £26* (minimum call-out fee applies) |
| Renew the internal door (one only) | £154 |
| Renew external door | £1,174 |
| Replace any door locks, handles | £60* (minimum call-out fee applies) |
| Garages | |
| Gain access and change the lock | £82* (minimum call-out fee applies) |
| Garage lock and handle | £139 |
| Renew garage door | £958 |
| Electrical | |
| Change light bulb/tube | £20* (minimum call-out fee applies) |
| Renew double socket outlet | £57* (minimum call-out fee applies) |
| Renew single socket outlet | £30* (minimum call-out fee applies) |
| Renew smoke alarm | £102* (minimum call-out fee applies) |
| Renew ceiling rose (including test) | £83* (minimum call-out fee applies) |
| Electrical faults arising from the use of faulty appliances (price from) | £80* (minimum call-out fee applies) |
| Plumbing | |
| Renew sink | £170 |
| Renew waste fittings | £47* (minimum call-out fee applies) |
| Renew bath | £433 |
| Renew toilet | £152 |
| Renew toilet and cistern | £288 |
| External | |
| Glazed tiles (white 6″x6″) Per sq m | £41* (minimum call-out fee applies) |
| Garden paths, other than those leading to the main doors (per m) | £113* (minimum call-out fee applies) |
| Reglazing | |
| Reglaze glaze per 1.00 sq m | £204 |
| Miscellaneous | |
| Garden fences | Cost to be confirmed following the initial survey |
| Unblocking drains (if the cause is misuse) | £80* (minimum call-out fee applies) |
| Unblock toilet, sink, bath, or wash hand basin, including clearing wastes | £80* (minimum call-out fee applies) |
| Renew bath panel | £36* (minimum call-out fee applies) |
| Clearances of garden/property | |
| Clearance of property – MINOR CLEAR | £90* (minimum call-out fee applies) |
| Clearance of property – SMALL CLEAR | £303 |
| Clearance of property – PART CLEAR | £404 |
| Clearance of property – FULL CLEAR | £612 |
| Standard clearance of three or four-bedroom properties (Individual quotes will be obtained if specialist cleaning is required) | £900 |
| Standard clearance of one or two-bedroom properties (Individual quotes will be obtained if specialist cleaning is required) | £432 |
| Kitchen | |
| Renew base unit | £169 |
| Renew wall unit | £117 |
| Renew unit, door, or drawer | £81* (minimum call-out fee applies) |
| Renew shelf | £15* (minimum call-out fee applies) |
| Renew plinth | £30* (minimum call-out fee applies) |
| Renew worktop | £148 |
| Renew sink top | £225 |
| Staircase | |
| Renew newel post | £135 |
| Renew balustrade (each) | £20* (minimum call-out fee applies) |
| Renew ranch-style rail per m | £44* (minimum call-out fee applies) |
Emergency repair – 24 hours
This includes loss of electricity/gas, uncontrollable water leak, loss of hot water where there is no alternative, and dangerous structural issues.
Please note, the total loss of heating will be treated as an emergency repair and responded to within 24 hours between 1 October – 31 March. Outside of these times, it will be responded to within 48 hours.
Damp and Mould – 10 working days
You can find out more about our process to tackle damp and mould concerns here.
Day-to-day repairs – within 28 working days
Our technician will confirm if any follow-on appointment is required after their initial visit.
Planned repairs – up to 12 months
This includes fencing, concreting, and replastering.
If you’ve lost your keys or locked yourself out of your home, we recommend you get in touch with a locksmith to help you regain entry. If you arrange an appointment for our team to do this, it will cost you £159.00. If we then needed to change the locks and provide you with a new set of keys, the cost will go up to £192.00.
If you’re a shared owner, you will generally be responsible for any repairs. If your home is a new build, you’ll have a 12-month defect or ‘snagging’ period. This means either we or our contractors will fix any snagging issues you have.
You will also be responsible for all safety checks and servicing.
We are responsible for any repairs and maintenance works to your communal area. In some cases, this may be covered by your service charge.