Facebook      Twitter      Text to Speech      myHavebury

Get in touch 0300 3300 900

Mutual Exchange of Accommodation

Mutual Exchange of Accommodation

A mutual exchange is a home swap between two social housing tenants. The swap can be with another tenant of Havebury or someone from another council or housing association. A home swap can take place for different reasons, but often it can be due to needing more space, if your current property is too big or if you need to move for work or to be closer to family and friends.

Important information about mutual exchanges during Covid-19


At Havebury, we are committed to protecting the health and safety of staff and tenants and playing our part in preventing the spread of the COVID 19 virus.  We are closely following Government guidance and re-introducing services where safe to do so. Currently, our staff and contractors will only enter an occupied property where it is essential to maintain health and safety of the occupants, for example servicing of gas and emergency repairs.

We are aware that for many of you, lockdown has meant your move to more suitable accommodation has been stalled and we want to get these up and running as soon as it is safe for us to do so.  We are adapting our mutual exchange procedure to reduce the risk of transmission of the virus and anticipate that we will be able to re-introduce this element of our service within the next three to four weeks.  We have a number of applications in progress and these will be prioritised with the oldest application first.  We will not be able to move everyone straight away and appreciate your patience whilst we get things moving again.  We will be in contact with you directly when we are able to re-commence your exchange.

Thank you for your patience and understanding


Before a mutual exchange can take place, you must meet certain eligibility criteria.

  • You must have a clear rent account (including garage accounts).
  • You must not have any other debts owed to Havebury, for example court costs or repairs.
  • No current notice of seeking possession must be in force.
  • You must not be subject to ongoing possession proceedings.
  • You must not have a court order against you.
  • There must be no other outstanding breaches of tenancy.
  • Your home and garden must be in a reasonable condition.
  • If you have made any alterations to your home, you must have received Havebury’s written permission. If you do not have permission, you must apply for this before you apply for an exchange.
  • The exchange must not result in the overcrowding or under-occupation of the home you wish to move to. We will allow one extra bedroom however this is subject to an affordability check.
  • If your property has adaptations and the new tenant does not need the adaptations, you may not be allowed to exchange.

How to find an exchange partner

House Exchange is the best way to find your home swap. It is a website that has people registered across the country looking for exchanges. Register for free with House Exchange to start your home swapping search.

Once you have considered the above, you can complete your mutual exchange application form. 

Ready to proceed?

If you are ready and you have found someone you would like to swap homes with you, you need to complete an application form.

Download the Mutual exchange application form

We aim to make a decision in 42 days

Useful Information

View our Mutual exchange timeline
View our Property Standard Guidelines
View the House Exchange website
What counts as a rechargeable repair




Share with others

Did you know… @AnglianWater have set up the £1million Anglian Water Positive Difference Fund during the Coronavirus lockdown to provide support for those in our region who need it the most.

You can find out more here https://www.anglianwater.co.uk/in-the-community/charity-work/positive-difference-fund/?fbclid=IwAR0C-wu5NJZwHO_sYTV7t_CdmUBDzUuFi50mPsLydwwWfOCOw37vCOy3gh4 #community #anglianwater