We’ve tried to include the answer to these in the rent and service charge statement we’ve sent you.
In previous years, residents told us that the booklets we sent out with our statements were confusing and included information that wasn’t relevant. This year, we used your feedback to shape our new statements. They are now personalised to you, and only contain information relating to your tenancy. We hope these improvements help.
We have also pulled together a variety of cost of living advice and support. You can find it here.
Here are some frequently asked questions. If your question isn’t covered, please call our Income team on 0300 3300 900 and select options 3 and 2 or dial extension number 7843 when prompted.