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Coronavirus news

Coronavirus news

Keeping you up-to-date on the pandemic

We are here to support you during these challenging times, even though you may need to communicate with us differently.

The information in this section has been updated to reflect STAGE 3 of easing lockdown which began on 17 May 2021

Please note:

  • Our head office is currently closed to the public
  • You can contact us on 0300 3300 900 or via email. All contact details are here
  • On 12 April, we have re-commenced our full responsive repairs service. If you had a repair booked in with us that was postponed due to lockdown, we will soon be in touch with you to rearrange this.
    For more details on how our repairs service has changed, please click here.
  • If you have an emergency repair but are self-isolating, our technicians can still carry out works. They will take necessary precautions by wearing PPE but you and other residents must move to another room for emergency works are completed. Our technician will record any follow-on works and will return to complete the remaining repair works at a later date. For more information, click here
  • If you have already submitted a mutual exchange application, we will aim to support you to move home in line with our safe working practices. Any new applications will be considered on a case-by-case basis. Further information regarding mutual exchanges can be found here. 
  • Communal areas in our sheltered schemes and other properties have been temporarily closed.

Click here to read the latest Government guidelines surrounding coronavirus.

Ministry of Housing, Communities and Local Government

The safety, security and wellbeing of all social housing residents is a key priority for the Government. Click here to see what support has put in place to protect you as a tenant.

Income and financial support

Self-Employment Income Support Scheme (SEISS) extended

It has been announced that self-employed people can apply for a third SEISS grant. Click here for further details.

Support for school leavers

one-off funding package worth £7 million will boost the support offered to 11,300 Year 11 pupils moving into post-16 education, work or training. The money will help schools and colleges pay for tailored support including transition coaches and mentors to provide one-to-one support for young people.

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints