These policies and documents are important because they allow us to:
- Clearly set out what we can and cannot do
- Follow legislation and good practice
- Manage risk
Customer-related policies and documents
- Aids and adaptations
- Allocations and tenancy
- Anti-social behaviour
- Asbestos management
- Bedroom size
- Compensation and Payments
- Complaints
- Development
- Domestic abuse and violence
- Electrical inspections
- Equality and diversity
- Fire safety
- Garage lettings and allocations
- Home purchase
- Housing-related support
- Income collection and debt recovery
- Leasehold management
- Property improvements and alterations
- Protection from abuse
- Protection from child abuse
- Rent setting and service charges
- Repairs and maintenance
- Guest Wifi – Terms of use
Customer-related forms
- Alterations request
- Anti-social behaviour log
- Garage termination
- Home purchase questionnaire
- Mutual exchange
- Notice to terminate tenancy
- Notice to terminate tenancy (death of tenant)
- Right to acquire application
- Right to buy application
- Tenants’ Forum application
Customer-related information
- Asbestos
- Buying your council flat
- Debt support
- Fire safety
- Fire safety in other languages
- Insurance for home owners
- Mutual exchange handbook
- Mutual exchange timeline
- Noise app user guide
- Preserved right to buy
- Right to buy
- Risk of losing home
- Service charges
- Shared Ownership
- Shared Ownership: Increasing your share
- Tenants’ Handbook
- Under occupancy
Corporate documents
- Annual Report 2019/2020
- Corporate Plan 2021 – 2026
- Equality and Diversity Action Plan
- Financial Statements 2019/2020
- Scrutiny Review
- Value for Money Statement 2019/2020
