Useful forms, documents and policies at Havebury

Policies and documents are important because they allow Havebury to:

• Clearly set out what we can and cannot do
• Follow legislation and good practice
• Manage risk

Our current customer-related policies/documents

1. Bedroom Size
2. Rent setting and service charges
3. Equality & Diversity
4. Income collection and debt recovery
5. Development
6. Complaints
7. Antisocial behaviour
8. Repairs and maintenance
9. Aids and adaptations
10. Garage lettings and allocations
11. Housing related support
12. Protection from abuse
13. Domestic abuse and violence
14. Protection from abuse (children)
15. Periodic electrical inspections
16. Home purchase
17. Asbestos management
18. Property improvements and alterations
19. Allocations and tenancy
20. Fire Safety Policy 

Our current customer-related important forms

These forms and documents are important for you to use to ensure you get the most out of Havebury Housing Partnership.

1. Notice to terminate tenancy with end reasons
2. Mutual exchange application
3. Notice to terminate tenancy – death of tenant
4. Permission for alterations
5. Anti-social behaviour log
6. RTB1 application form
7. Supplementary home purchase questionnaire
8. RTA1 application form
9. Garage termination form
10. Resident involvement application form 

Our current customer-related policies/documents

1. Service charge booklet
2. Mutual Exchange Handbook
3. Mutual Exchange timeline
4. What to do if you are in debt
5. Ministry of Justice – Risk of losing home
6. Under occupancy pack
7. Noise app user guide
8. Fire Safety in the home (Fire Safety in other languages)
9. Asbestos in the home
10. Changes to asbestos management
11. Tenants Handbook
12. About shared ownership
13. Shared owner – Increasing the share
14. Preserved right to buy
15. Government guidance about buying your council flat
16. Your right to buy your home
17. Home ownership – Summary of cover (insurance)

Our current corporate documents

1. Corporate Plan 2018 – 2022
2. E&D action plan
3. Scrutiny review 
4. Havebury Housing Partnership Annual report 2018/2019
5. Value for money statement
6. Financial statements