These policies and documents are important because they allow us to:
- Clearly set out what we can and cannot do
- Follow legislation and good practice
- Manage risk
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Documents, forms and policies
The information listed below directly affects our tenants and their communities. These documents, forms and policies are reviewed regularly, some with input from residents.
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Customer-related policies and documents
- Aids and adaptations
- Allocations and tenancy
- Anti-social behaviour
- Asbestos management
- Bedroom size
- Compensation and Payments
- Complaints
- Decanting
- Development
- Domestic abuse and violence
- Electrical inspections
- Equality and diversity
- Fire safety
- Garage lettings and allocations
- Health, Safety and Welfare
- Home purchase
- Housing-related support
- Income collection and debt recovery
- Leasehold management
- Property improvements and alterations
- Protection from abuse
- Protection from child abuse
- Rent setting and service charges
- Repairs and maintenance
- Guest Wifi – Terms of use
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Customer-related information
- Asbestos
- Buying your council flat
- Debt support
- Fire safety
- Fire safety in other languages
- Insurance for home owners
- Mutual exchange handbook
- Mutual exchange timeline
- Noise app user guide
- Preserved right to buy
- Right to buy
- Risk of losing home
- Service charges
- Shared Ownership
- Shared Ownership: Increasing your share
- Tenants’ Handbook
- Under occupancy