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Documents, forms and policies

Documents, forms and policies

The information listed below directly affects our tenants and their communities. These documents, forms and policies are reviewed regularly, some with input from residents.

These policies and documents are important because they allow us to:

  • Clearly set out what we can and cannot do
  • Follow legislation and good practice
  • Manage risk

Customer-related policies and documents

Customer-related forms

Customer-related information

Corporate documents


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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints