Our Performance and Scrutiny Panel
The Performance and Scrutiny Panel consists of ten members; four are independent members and six are current tenants. Click here to view how the Panel sits with Havebury's other Committees and resident involvement groups.
The purpose of this Panel is to provide a body to independently review Havebury’s performance and, where any areas cause concern, the Panel can commission a service review.
A service review consists of data collection through a variety of methods including surveys, interviews with employees or focus groups with tenants. Click here to view the scrutiny process.
The Panel would then review the information gathered during the service review and, where appropriate, would make recommendations for improvement. Recommendations that are accepted then form an action plan which Havebury would commit to complete.
Havebury will regularly keep you up to date on how we are performing through Havebury News but you can also read our latest reports and minutes from our meetings below.
Here are the non-confidential minutes from our recent meetings:
Below are copies of our most recent scrutiny investigations:
- Repairs (October 2013)
- Recharge Repairs (December 2013)
- Complaints Accreditation Action Plan (February 2014)
- STAR Benchmarking (March 2014)
- Service Charges (June 2014)
- Van Stock and Stores Scrutiny (August 2014)
Click here to learn more about what has been achieved following the scrutiny of garages.