The standards are:
- Safety and Quality
- Transparency, Influence and Accountability
- Neighbourhood and Community
- Tenancy
In summary, these mean that landlords will need to:
- Ensure residents are safe in their homes
- Listen to residents’ complaints and respond promptly to put things right
- Be accountable to residents and treat them with fairness and respect
- Know more about the condition of every home and the needs of the people who live in them
- Collect and use data effectively across a range of areas, including repairs
We are starting from a good place, but we know from your feedback there are areas we can improve.
We’ll continue to measure the services we provide via our Tenant Satisfaction Measures, as well as other feedback, including complaints and compliments.
We’ve put together some videos to explain each standard in more detail.
Safety and Quality Standard
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
Tenancy Standard
If you’d like to view the RSH’s document about the new standards, click here.
We’ve also added a new page to our website that sets key information your need to know about your rights as a resident and our responsibilities as your landlord. Click here to view it.
