Posted on: April 12th 2024   •    Posted in: General News

The Regulator of Social Housing’s new Consumer Standards

On 29 February 2024, the Regulator of Social Housing (RSH), published new standards for social housing landlords. These are designed to protect residents and improve the service they receive and came into force from 1 April.

The standards are: 

  • Safety and Quality
  • Transparency, Influence and Accountability
  • Neighbourhood and Community
  • Tenancy

In summary, these mean that landlords will need to:

  • Ensure residents are safe in their homes
  • Listen to residents’ complaints and respond promptly to put things right
  • Be accountable to residents and treat them with fairness and respect
  • Know more about the condition of every home and the needs of the people who live in them
  • Collect and use data effectively across a range of areas, including repairs

We are starting from a good place, but we know from your feedback there are areas we can improve.

We’ll continue to measure the services we provide via our Tenant Satisfaction Measures, as well as other feedback, including complaints and compliments.

We’ve put together some videos to explain each standard in more detail.

Safety and Quality Standard 

Transparency, Influence and Accountability Standard 

Neighbourhood and Community Standard 

Tenancy Standard 

If you’d like to view the RSH’s document about the new standards, click here. 

We’ve also added a new page to our website that sets key information your need to know about your rights as a resident and our responsibilities as your landlord. Click here to view it.

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