Posted on: June 6th 2023   •    Posted in: General News

We’ve launched our new repairs and maintenance policy

Your feedback has helped shape our new policy.

We are committed to providing you with a flexible repairs and maintenance service, that takes into account your individual needs. Although we are launching our new policy, we will continue to make improvements to the service we provide, to meet the changing needs of our residents.

Last year, we asked you to help us shape this policy. 518 of you took part in this consultation, and you told us that:

  • You preferred our in-house team carrying out repairs in your home, compared to contractors.
  • You’d like more flexibility around appointment times, including later appointments during the week, as well as the option of weekend appointments.
  • You’d prefer to provide any feedback you have straight to the technician once they’ve finished the job.
  • You’d like us to call you, instead of texting, when we are on our way to an appointment.

We’ve used all this feedback to shape our new policy, which you can find here.

To find out more about our repairs service, click here. 

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