The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.
Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.
We welcome all complaints and compliments about our staff and our service. Click here to find out more.
If you are unhappy with the service that you have received from us, please let us know.
Read MoreThis review helps us understand how we are performing compared to previous years.
Read MoreHere is our self-assessment against the Housing Ombudsman Complaint Handling Code
Read MoreThis is a tenant satisfaction survey which asks you six questions about how we're doing.
Read MoreThis panel independently reviews our performance and commissions service reviews if they see fit.
Read MoreA look at our latest Annual Report and a summary of our Value for Money Statement.
Read MoreCommunity NEWS
With the change in weather and the evenings getting darker, autumn is well on its way.
Read full articleGeneral News NEWS
On Wednesday 4 October, our out-of-hours team will cover our phone lines between 10.30 - 11.30 am for team training.
Read full article