Performance
We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.
Our performance team
The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.
Our performance data
Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.
Complaints and compliments
We welcome all complaints and compliments about our staff and our service. Click here to find out more.
Complaints and Compliments
If you are unhappy with the service that you have received from us, please let us know.
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Performance and Complaints Review
This review helps us understand how we are performing compared to previous years.
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Self-assessment form
Here is our self-assessment against the Housing Ombudsman Complaint Handling Code
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STAR Survey
This is a tenant satisfaction survey which asks you six questions about how we're doing.
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Performance and Scrutiny panel
This panel independently reviews our performance and commissions service reviews if they see fit.
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Corporate reports
A look at our latest Annual Report and a summary of our Value for Money Statement.
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Updating the way you contact us
Based on your feedback, we have changed the options you hear when you contact us on our 0300 number.
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Debt Awareness Week – Talking to your children about money
This Debt Awareness Week, we wanted to give you some practical advice on dealing with debt and how to budget more effectively. You can find some useful hints and tips on our Facebook page.
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