Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Our performance team

The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.


Our performance data

Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.


Complaints and compliments

We welcome all complaints and compliments about our staff and our service. Click here to find out more.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

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Performance and Complaints Review

Performance and Complaints Review

This review helps us understand how we are performing compared to previous years.

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Self-assessment form

Self-assessment form

Here is our self-assessment against the Housing Ombudsman Complaint Handling Code

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STAR Survey

STAR Survey

This is a tenant satisfaction survey which asks you six questions about how we're doing.

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Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

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Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

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Charity Work NEWS

20-mile walk completed for local charities

The walk made up part of out 20 for 20 celebrations and members of the team could choose to walk 5, 10, 15 or 21 miles. Starting at 7 am, our enthusiastic team members...

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Corporate NEWS

We are one of the UK’s Best Workplaces for Women!

The results are based on what women across 263 organisations, including us, have anonymously reported to Great Place to Work UK®. about our workplace experience and how well represented we are in the workforce...

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