Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Our performance team

The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.


Our performance data

Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.


Complaints and compliments

We welcome all complaints and compliments about our staff and our service. Click here to find out more.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

Read More
Performance and Complaints Review

Performance and Complaints Review

This review helps us understand how we are performing compared to previous years.

Read More
Self-assessment form

Self-assessment form

Here is our self-assessment against the Housing Ombudsman Complaint Handling Code

Read More
STAR Survey

STAR Survey

This is a tenant satisfaction survey which asks you six questions about how we're doing.

Read More
Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

Read More
Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

Read More

Community NEWS

Win up to £250 of Love2Shop vouchers!

We’re in the process of consulting on what our new customer service standards should be. Put simply, this is what you can expect from us, when you contact us. We know this is important...

Read full article

General News NEWS

Dealing with damp, mould and condensation

If you’ve noticed mould or damp in your home, contact our Repairs team on 0300 3300 900 and choose options 1, 1 and 2. If this is the first time you’ve reported this, one of...

Read full article