Our complaints handling performance
May 22nd 2025We really appreciate it when you take the time to give feedback on the services we provide you.
Read StoryJuly 9, 2025
Our new Resident Voice team
As part of our new Resident Voice strategy, we’re evolving the service we provide to you.
Read full articleJuly 2, 2025
Havebury News summer 2025
We are really pleased to be able to announce the publication of Havebury News summer 2025, and we hope you will agree it’s a great issue!
Read full articleJuly 1, 2025
Team training – repairs customer advisors
On Thursday 3 July, our repair customer advisors are in training and won’t be available to take any incoming calls or emails on this day.
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Why permission matters
Apr 6th 2025It's important to remember that you must request permission before making improvements or alterations to your home.
Read StoryPosted in: Tenants
Posted in: Community, General News, Tenants
Household waste over the festive period.
Dec 17th 2024We understand that at this time of year, there is a lot more rubbish and recycling than usual, which can cause bins to overflow, waste to be incorrectly disposed of, and more cases of fly-tipping.
Read StoryPosted in: Tenants
Grounds maintenance in the winter
Dec 16th 2024As you’ll know, earlier this year we brought our grounds maintenance service in-house. Our teams have worked hard over the summer to get to know our communities and our residents.
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Anti-social behaviour (ASB) Awareness Week
Nov 19th 2024This week, we are supporting ASB Awareness Week. The overarching theme for the week is #MakingCommunitiesSafer, and today, we focus on discussing ASB and its impact on residents and the community.
Read StoryPosted in: Tenants
The importance of gas servicing
Nov 18th 2024This week is National Social Housing Safety & Compliance Week. We have responsibilities to help keep your home safe and this week we wanted to share with you what we do in your homes.
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The 2024 Independent East Conference
Nov 7th 2024Yesterday, we attended the 2024 Independent East's Board and Engaged Tenants Conference.
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Firework safety 2024
Oct 21st 2024Most of us love a firework display, and when they are run properly, they can be hugely enjoyable and safe. Why not help support your local community this year and go to an organised firework display instead of holding one at home.
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