Independent East Conference 2022
Nov 7th 2022On Friday, we hosted the Independent East Conference 2022, which focused on the importance of listening to our customers. The conference invited board members,...
Read StoryNovember 24, 2022
Win up to £250 of Love2Shop vouchers!
We’re in the process of consulting on what our new customer service standards should be. Put simply, this is what you can expect from us, when you contact us. We know this is important...
Read full articleNovember 23, 2022
Dealing with damp, mould and condensation
If you’ve noticed mould or damp in your home, contact our Repairs team on 0300 3300 900 and choose options 1, 1 and 2. If this is the first time you’ve reported this, one of...
Read full articleNovember 15, 2022
We are recruiting for our Tenant Experience Committee
What is the Tenant Experience Committee? The Tenant Experience Committee is a new committee of our Board. It ensures our residents are at the heart of our decision-making, overseeing strategies and services to all...
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We want your feedback on our repairs service
Oct 27th 2022We know our repairs service is important to you, and in 2021-22, we carried out 28,478 routine repairs in your homes. 17,308 of these...
Read StoryPosted in: Community, General News, Tenants
Firework safety
Oct 17th 2022Most of us love a firework display, and when they are run properly, they can be hugely enjoyable and very safe. In 2021, there...
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2021-22 service charge statements
Sep 26th 2022This statement relates to service charges applied during 2021-22. The statement shows the difference between what we estimated the cost would be, and what the actual costs were...
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Our 2021-22 Annual Reports
Sep 22nd 2022These reports detail our performance over the previous financial year, 2021/22. Our chief executive, Andrew Smith says: “As we reach our 20th anniversary, there...
Read StoryPosted in: Corporate, General News, Tenants
Bank holiday
Sep 16th 2022Although our office will be closed on Monday, you can still contact us on 0300 3300 900 and speak to our out-of-hours team. We...
Read StoryPosted in: Corporate, General News, Tenants
Grass cutting and the hot weather
Aug 15th 2022As you may be aware, the recent hot weather we have had has meant our grassed areas have not been growing as they usually...
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Tenant Voice Panels – where your voice matters
Aug 9th 2022We want this panel to be representative of our communities – this means that everyone is welcome – all we ask is that you...
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Posted in: Community, Corporate, General News, Tenants • Tagged: engagement, tenants, voice
Reducing the risk of wildfires
Jul 22nd 2022You may have seen in the news, that a long period of very dry weather and the recent record high temperatures have increased the...
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Posted in: General News, Tenants • Tagged: fire, safety