June 9, 2022
The Housing Ombudsman Service published a new Complaint Handling Code in July 2020. In March 2022 this was refreshed, with a new Code going live from 1 April 2022. You can read more about...
Read full articleApril 28, 2022
We’re in the exciting process of creating a new Tenant Experience Committee, which will operate at the heart of Havebury, reporting directly to our Board. The Committee will ensure that we’re all hearing your...
Read full articleSeptember 21, 2021
2020-21 has been a year like no other but we are proud to say, despite the pandemic, we continued to provide a great level of services to you. Today we launched our Annual Report,...
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Your feedback really does contribute to the big decisions we make as a business. So far this year, you have helped us to: understand...
Read StoryPosted in: Corporate, General News, Home Ownership, Tenants
Andrew Smith, Chief Executive of Havebury Housing Partnership is delighted to be able to share our Corporate Plan with you. “This plan sets out...
Read StoryPosted in: Corporate, Home Ownership, Tenants
The key areas of this are: Universal definition of a complaint Providing easy access to the complaints procedure and ensuring residents are aware of...
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This electrical inspection & rewiring contract is an OJEU contract, Restricted Procedure. It will be awarded on 60% Quality and 40% Price and consists...
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As a PlaceShapers member, we took part in the report, along with more than 100 other organisations. The report shows how housing associations like...
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To recognise National Customer Service Week 2019, we want to hear the views of our tenants! We aim to get it right first time,...
Read StoryPosted in: Corporate
“Every registered Housing Association undergoes an ‘In Depth Assessment’ every four years” explains Andrew Smith, Chief Executive of Havebury. “This involved close scrutiny of...
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Havebury Housing Partnership’s Audit and Risk Committee is a key part of its Governance Framework. It provides assurance to the Strategic Board on the...
Read StoryPosted in: Corporate
The roles are as follows: Tenant Member – Strategic Board Customer Service and Digital – Operational Board Commercial Development – Development Committee and Audit...
Read StoryPosted in: Corporate