Posted on: September 29th 2023   •    Posted in: General News, Tenants

An update on our grounds maintenance service

As you’ll be aware, idverde has been our grounds maintenance contractor since 2019. It would be fair to say there have been some challenges with this contract in terms of the quality and the consistency of this being delivered well, which has been reflected in your feedback. 

To that end, we have spent some time reviewing our options around the delivery of our grounds maintenance service. One of those was that we bring this service in-house.

There’s a number of reasons why we want to do this:

  • the feedback from our repairs consultation last year was that you prefer when our in-house team deliver services, rather than a contractor
  • we retain greater control over the quality and delivery
  • the quality of this service has a large impact on you and the communities in which you live

Our Board have now approved the proposal of us bringing this in-house. We have now informed idverde that we will begin delivering the service in-house from February 2024.

We look forward to improving this service for you and will provide further updates over the coming months.

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