We all need to play our part in keeping you safe in your home. We’ll carry out safety checks, and you can also contact us if you have concerns about something.
But there are also things you should do, such as checking your smoke alarms, keeping any communal area clear from clutter, and calling us should you ever be worried about something in your home.
We have gathered some essential information to help keep you safe and well in your home.
We will do our bit to ensure that your boiler is serviced annually. It’s important that you allow access to our engineers to carry out your boiler service and safety check when it is due. We can’t fix any issues you have if we can’t get to the boiler.
Have you checked your heating is working as it should?
Our priority is making sure you and your family have heating and hot water when you need it most.
Carrying out some quick checks now and identifying any issues at this time of year could stop you from being left in the cold and having to wait longer for any issues to be resolved.
To make sure your heating is working as it should, all you need to do is turn your heating on and raise your thermostat to above room temperature. Keep this on for 15 minutes, and if you notice any issues, report these to our Repairs team. You can do this by:
- Logging them via myHavebury – my.havebury.com
- Calling them on 0300 3300 900 ext 7800
- Emailing them on email@example.com
You can find out more about fire safety here. All we ask of you is that you know your evacuation/stay-put plan, you know where your nearest fire exit is and that you are testing your smoke alarms regularly.
Here is some further information if you have an e-bike or e-scooter.
Damp and mould
If you’ve noticed mould or damp in your home, contact our Repairs team on 0300 3300 900 and dial extension number 7800 when prompted. Alternatively, you can report these via the myHavebury app – my.havebury.com
If this is the first time you’ve reported this, one of our technicians will visit your home to carry out a mould wash within ten working days. They’ll also see if they can spot anything causing the problem and carry out any required repairs. Depending on the severity of the issue, we may instruct our cleaning contractor to come to your home to perform the mould wash. If this is the case, we will advise you when we visit you.
We’ll then contact you after eight weeks to see if this has helped or if we need to take further action.
If, after this time, the problem has not been resolved, a surveyor will visit you to perform a complete survey of your home to see what could be causing the issue. We will identify and arrange the work required and share this with you, including timescales for completion.
Once these have been completed, we’ll check back with you again in six months to ensure the problem hasn’t returned.
You can find out more information here.