This letter will explain that you will need to move from your current benefits to Universal Credit (UC) within three months. When you claim, you will get ‘Transitional Protection’ to top-up your UC payments if you are going to be worse off when you move over. The date you claim can affect how much you get in your first payment.
If you need help understanding why, how and when you need to move over to UC, our Welfare and Benefits team is on hand to help. If you want to discuss your options, please call the team on 0300 3300 900 extension 7305 or email firstname.lastname@example.org