Author: Hayley Lambert

June 26, 2024

Our 2023-24 Tenant Satisfaction Measures performance

Tenant Satisfaction Measures (TSMs) were introduced in April 2023 by The Regulator of Social Housing (RSH). They allow the RSH, as well as residents, to see how housing providers are performing.

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June 21, 2024

Our servicing contract

We’re pleased to announce that from 1 August 2024, Liberty Group will be working alongside us to deliver our servicing, repairs and installation contract.

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An update on our grounds maintenance service

An update on our grounds maintenance service

Sep 29th 2023

As you’ll be aware, idverde has been our grounds maintenance contractor since 2019. It would be fair to say there have been some challenges with this contract in terms of the quality and the consistency of this being delivered well, which has been reflected in your feedback. 

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Posted in: General News, Tenants

Four Million Homes – Free webinars

Four Million Homes – Free webinars

Sep 27th 2023

Four Million Homes aims to empower social housing tenants to hold their landlords to account. They host free monthly webinars to tackle issues relevant to social housing. Their October session is about the Social Housing Regulation Act – Consumer Standards consultation.

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Posted in: Tenants